Mr Lender is thrilled to announce that we have won ‘Best Short Term Loan Provider‘ and ‘Customer Service Champion‘ in the 2016 Consumer Credit Awards by Smart Money People.
As the first consumer-led credit awards voted for by customers, not a panel of judges, 2016 marked the first year of the awards with thousands of customers leaving reviews to vote for their favourite providers in the credit industry.
Mr Lender was successfully voted the ‘Best Short Term Loan Provider’ by consumers, receiving 4.86 out of 5, making us one of the highest-rated finance companies across all eleven categories in the Awards. Thanks to the high level of praise we received from consumers, Mr Lender also received the additional award of ‘Customer Service Champion’.
Adam Freeman, Chief Executive and Founder of Mr Lender, said
“We are absolutely delighted to have received multiple accolades in the Consumer Credit Awards. It’s a fantastic achievement to gain such a high level of positive recognition from our customers about both our product and our service, and clearly shows how the public perception of short-term lending is changing for the better.
“Thank you to the hundreds of customers who voted for us, and to the staff at Mr Lender for their dedication to always providing our consumers with an outstanding level of customer service.”
With Mr Lender already receiving more customer reviews on independent reviews websites than the majority of their major competitors combined, with over 14,000 5 star reviews out of 16,119*, it’s clear to see that Mr Lender is leading the way as one of the top short-term loan providers in the UK, promoting a positive, responsible image of the industry that consumers can trust.
Russell Hamblin-Boone, Chief Executive of the Consumer Finance Association, said:
“This survey highlights another step in the development of the short-term lending market. The evolution of the industry has been dramatic, but it is now firmly part of the established financial landscape providing modern finance choices for the way we live now.
Short-term lenders have pioneered the use of technology to deliver a better customer experience and the survey shows how people appreciate this.
“We look forward to helping all our members to thrive and grow within the new regulatory framework.”